Individuals FAQ

The Public Customer Area is the section of the www.promessefiller.com website reserved for retail customers. It allows users to create an account and order cosmetic products and aesthetic accessories intended for the general public, without proof of professional status.

The Professional Area is intended for beauty and healthcare professionals (beauticians, nurses, doctors, etc.): it provides access to professional equipment, training, as well as Class III medical devices and injectable products, whose sale is reserved for authorized professionals and subject to verification of an RPPS number (or equivalent proof). The Consumer Area provides access to consumer cosmetics without this verification.

No, creating an account is not required for consumer products. However, it is necessary to purchase products reserved for healthcare professionals.

From the website’s “Private Customer Area” page, by completing the registration form. No proof of professional status is required for this type of account.

The first effects may be felt after the initial applications, particularly in terms of hydration and radiance. For more visible results, regular use is essential. Our formulas are developed with high-quality active ingredients, rigorously selected and used according to the same exacting standards as those of our professional range intended for doctors and aesthetics experts. As with any high-performance skincare product, consistency is key to revealing your skin's full potential.

Orders are processed within 24 business hours after payment confirmation (the next business day for orders placed on weekends or public holidays). Estimated delivery times after dispatch: express delivery 1 to 2 business days, standard delivery 2 to 4 business days, overseas delivery approximately 7 business days. These times are indicative and may vary depending on the carrier, destination, and time of year.

Shipping costs are calculated based on the order and displayed before final payment confirmation. For standard delivery in France, the rate is €3.96; for express delivery, the rate is €7.99.

Yes, Promesse Filler ships worldwide. Shipping costs are calculated automatically during the cart step, based on your delivery address.

For orders shipped outside France and the European Union, customs duties, local taxes, or import fees may be applied by the authorities in the destination country. These fees remain the customer's responsibility.

At Promesse Filler, we select the same families of high-quality active ingredients as those offered to our partner healthcare professionals. Each formula is developed with particular attention to the quality, concentration, and synergy of its ingredients, to provide effective treatments suitable for home use. Our expertise working with doctors and aesthetic professionals enables us to bring this high standard to your beauty routine.

Yes, a referral program lets you earn rewards by inviting your friends and family. Find the details on the website’s “Earn rewards by referring” page.

Your data is processed in accordance with the GDPR, particularly for order management, customer relations, deliveries, and payments. You have the rights to access, rectify, erase, restrict processing, data portability, and object, which you may exercise at any time by contacting contact@promessefiller.com. You may also lodge a complaint with the CNIL.

By email at contact@promessefiller.com, by phone at 09.80.80.09.98, or via the site's “Contact” page.