Professional FAQs

Answer: We want to ensure your satisfaction with our products. If you wish to make a return, please review the following conditions:

• Return period: You can return an item up to 14 days after delivery.
• Product condition: The item must be unused, in its original condition, and with its packaging intact.
• Refund: Once the item has been returned and inspected, we will issue a refund for the full order amount excluding shipping costs.

Answer: To check the status of your order, log in to your customer account to access your order tracking.

As soon as your package is shipped, you will automatically receive a tracking email sent by our carrier GLS with all the information you need to track your delivery.

If you cannot find this email, remember to check your junk mail (spam) folder. Our team is also available to assist you if needed.

We know that product availability is essential to your business. That is why we prepare and ship all orders within 24/48 hours (excluding weekends and public holidays), so that you can carry out your business with complete peace of mind.

In France:

• Standard Delivery (2 to 5 business days): €3.96
• Express Delivery (1 to 2 business days): €7.99

Internationally:
Delivery times and costs vary depending on the destination country. They are calculated automatically during the cart stage based on the delivery address.

Each order is shipped with a tracking number, allowing you to track its progress until delivery.

Answer: Our orders are prepared and shipped from our warehouse located in Morières-lès-Avignon, France.
Our products are developed and manufactured in our partner laboratories located in Europe, according to demanding quality standards to ensure safety, traceability, and performance.

Becoming a Promesse Filler partner means choosing much more than a supplier: it means benefiting from dedicated support for aesthetics and healthcare professionals.

We provide you with a range of professional products selected with the utmost care, tailored pricing conditions, as well as training and protocols to help you fully master our solutions and grow your business.

Our partners benefit from:

• Advantageous professional pricing based on their needs and order volumes;
• Access to innovative, high-performance products adapted to the requirements of the aesthetics market;
• Online and in-person training to deepen their knowledge and techniques;
• Usage protocols and personalized advice to optimize every treatment;
• Post-purchase support from a team available to answer questions, provide guidance on product use, and support the growth of their business.

At Promesse Filler, we build lasting relationships with our partners by supporting them at every stage: from discovering our solutions to developing their professional expertise.

Answer: Yes. As a B2B partner, you benefit from decreasing professional rates tailored to the quantities ordered. Our terms are designed to meet the needs of independent institutes, clinics, beauty centers, and all beauty professionals.

To access your professional rates, simply create your professional account. If you would like to order larger quantities or become a reseller of our products, click the “Request a quote” button at the bottom of the product page and indicate the quantities you require. Our team will send you a personalized offer as soon as possible.

Answer: Promesse Filler supports aesthetics and healthcare professionals who wish to offer high-performance and innovative solutions to their clients and patients.

Our solutions are intended in particular for doctors, nurses, estheticians, and beauty professionals, with a range suited to different professional applications.
Products classified as Class III, intended for medical use, are exclusively reserved for authorized healthcare professionals in accordance with the applicable regulations.

We support each professional with solutions tailored to their area of expertise, as well as access to training, protocols, and advice to optimize the use of our products.

Answer: Yes, of course! You can have your products delivered internationally.

Answer: Our professional vials and ampoules are designed to fit into different aesthetic protocols according to the skin’s needs and professionals’ practices.

They can be used with several techniques, such as:

• Topical application (surface treatment)
• Aesthetic mesotherapy (according to current indications and regulations)
• Microneedling and nanoneedling
• Photobiomodulation / LED light therapy
• Radiofrequency
• Electroporation
• Aesthetic plasma
• And other suitable professional protocols.

Answer: The difference lies in our concentration of active ingredients. While traditional cosmetics work only on surface hydration, our medical-aesthetic formulations incorporate clinical concentrations of cutting-edge active ingredients to target issues such as acne, skin laxity, and wrinkles at a deeper level.

Answer:Yes, Promesse Filler supports professionals with usage protocols and training tailored to their needs.

You can contact us directly by phone or visit our “Training” section to access our online or in-person training courses.

In-person training allows you to take things further through hands-on support, personalized discussions with our experts, and the opportunity to become a Promesse Filler partner trainer yourself. This way, you can share your expertise while benefiting from advantageous professional terms and dedicated support.

We also organize exclusive masterclasses every year to share the latest aesthetic techniques, innovations, and protocols. To avoid missing any dates, follow us on Instagram @Promesse_Filler.

Answer: A nano or microneedling treatment should be spaced 15 days to 4 weeks apart. Thanks to our Dermapen, these treatments are designed to work deep into the skin and help products penetrate for more visible, long-lasting results.

Answer: Yes, and it is an excellent way to increase your average order value. We offer a dedicated range that enables your clients to extend and maximize the results of your in-salon treatments directly at home. This guarantees a consistent routine for your clients and regular additional revenue for your salon.

As a professional, you benefit from decreasing and advantageous rates based on the quantities ordered. To receive a personalized offer, simply click the “Request a quote” button at the bottom of the product page and specify the quantities you require. Our team will send you a proposal tailored to your needs as soon as possible.

Answer: Our medical-aesthetic protocols have been developed to offer excellent margins to partner institutes. Thanks to the concentration of our active ingredients, the cost per treatment (cabin cost) remains highly advantageous, allowing you to generate higher profitability than with traditional aesthetic treatments from the sale of your very first treatment course.